Why customers choose online booking over traditional methods

As the world becomes increasingly digital, more travelers are turning to the Internet to find the ideal boat charter and trip package that best suits their needs. Online booking is rising above the traditional method of picking up the phone and booking directly with the charter company, but why is it so? Reasons why travelers …

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millennial traveler

How to attract millennial travelers to your sailing tours

Tips to tailor your sailing tours for millennial travelers Traveling is an important aspect of the lives of many millennials because for this young generation, life is all about the experiences. Millennials work hard to earn a living and they reward themselves by going on fun and exciting adventures. They are not your average kind …

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How to avoid common customer service pitfalls

Customer service plays a significant part in fueling the growth of your business that’s why it’s crucial that you provide positive experiences to encourage customers to keep coming back. But it’s difficult to meet expectations, let alone exceed it when you have poor customer service. Here are four common drawbacks to avoid and how to …

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Top ways to make your charter customers feel welcome

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ” – Jeff Bezos This is true especially in the sailing charter business, the captain is the main host and each passenger …

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How to build a sustainable sailing charter business

 Safety always comes first As an operator of a sailing charter, it is your core responsibility to your crew and guests to ensure their safety while they are on your boat and at the same time protect the surrounding environment.  A regular boat care and maintenance check-up, and annual service can maintain the overall health …

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