Yacht Charter

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Pivotal role of listening in customer experience

Listening to your customers is not merely about answering the phone, responding to emails, or replying on social media. It means paying close attention to what a particular client needs. Doing so helps you come up with ways to help meet the client’s goals.  How listening can boost customer experience  Build a relationship with your …

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Customer appreciation ideas for watersport businesses

How do you feel when someone appreciates your time and effort? It feels good, doesn’t it? This is the kind of reaction you want to emulate for your customers. After all, they are the cornerstone of your business and it’s only fitting that you express your appreciation for the people who fuel your company.  Did …

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Impact of traveler online reviews to your sailing charter

In this modern world, reviews posted on social media and popular online review sites such as TripAdvisor, Yelp, or Foursquare, have the power to shape a sailing charter’s online reputation and affect travelers booking decisions. It’s because 88% of travelers read online reviews before booking any type of tour package. Traveling is expensive and it’s …

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Why customers choose online booking over traditional methods

As the world becomes increasingly digital, more travelers are turning to the Internet to find the ideal boat charter and trip package that best suits their needs. Online booking is rising above the traditional method of picking up the phone and booking directly with the charter company, but why is it so? Reasons why travelers …

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millennial traveler

How to attract millennial travelers to your sailing tours

Tips to tailor your sailing tours for millennial travelers Traveling is an important aspect of the lives of many millennials because for this young generation, life is all about the experiences. Millennials work hard to earn a living and they reward themselves by going on fun and exciting adventures. They are not your average kind …

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Top ways to make your charter customers feel welcome

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ” – Jeff Bezos This is true especially in the sailing charter business, the captain is the main host and each passenger …

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