Fishing Charter

managing social media

Importance of social media presence during coronavirus

The pandemic has changed just about everything including the way many businesses are run. Business owners are adapting to the new normal to keep their business afloat in this challenging situation. Companies are adjusting their business operations and implementing social distancing guidelines to prevent the spread of the virus.  In these unprecedented times, social media …

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Stay connected with clients during times of social distancing

The worldwide spread of COVID-19 has been unlike any other situation that people have encountered before. This pandemic has affected different business sectors on an unprecedented scale. As a result, the world is forced to navigate into a new normal.  The implementation of social distancing measures culminated in a sudden change in lifestyle. Many offices …

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safety boating guideline

How to promote boating safety during pandemic

The past few months have been challenging for many boat charter business owners because of the pressures of the COVID-19 pandemic. Due to worldwide travel restrictions, many tourists were not able to make the journey. Thus, many captains had to deal with trip cancellations while others were forced to dock their boats indefinitely.  Now that …

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talk to customer support

Pivotal role of listening in customer experience

Listening to your customers is not merely about answering the phone, responding to emails, or replying on social media. It means paying close attention to what a particular client needs. Doing so helps you come up with ways to help meet the client’s goals.  How listening can boost customer experience  Build a relationship with your …

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sending thank you notes

Customer appreciation ideas for watersport businesses

How do you feel when someone appreciates your time and effort? It feels good, doesn’t it? This is the kind of reaction you want to emulate for your customers. After all, they are the cornerstone of your business and it’s only fitting that you express your appreciation for the people who fuel your company.  Did …

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Top ways to make your charter customers feel welcome

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ” – Jeff Bezos This is true especially in the sailing charter business, the captain is the main host and each passenger …

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