Tourism is one of the fastest growing industries today with the Internet playing an important part of its rapid growth. The internet has changed tourists’ behavior and as a result, the booking process is longer than before. People are comparing prices online, asking for advice through social media, or reading customer reviews before making an online reservation.
But despite the increasing reach of the internet, Americans still mostly book offline either through phone calls or going directly service provider’s physical location. But that will soon change. According to a recent study, the online channel is expected to account for 49% of all travel bookings in the US by 2020. Now is the time for tourism businesses, especially the charters and tours sectors, to embrace online reservation systems.
What are the benefits of online bookings vs. offline?
Having the option to book online presents numerous advantages that will benefit not only you, the business owner, but your customer as well.