from pixabay

How to avoid common customer service pitfalls

Customer service plays a significant part in fueling the growth of your business that’s why it’s crucial that you provide positive experiences to encourage customers to keep coming back. But it’s difficult to meet expectations, let alone exceed it when you have poor customer service. Here are four common drawbacks to avoid and how to …

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Top ways to make your charter customers feel welcome

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ” – Jeff Bezos This is true especially in the sailing charter business, the captain is the main host and each passenger …

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yacht from pixabay

How to build a sustainable sailing charter business

 Safety always comes first As an operator of a sailing charter, it is your core responsibility to your crew and guests to ensure their safety while they are on your boat and at the same time protect the surrounding environment.  A regular boat care and maintenance check-up, and annual service can maintain the overall health …

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itinerary

How to write a tour itinerary & get more bookings

If your website is getting clicks but not getting conversions, then it might be a good idea to revamp your package information. Let’s say a person looking for a sailing trip ends up on your website but finds the page information not clear or enticing enough, that person will likely close the window and look …

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yacht charter

Strategies to boost your sailing charter bookings during off-season

High and low sailing seasons vary from place to place. In the Caribbean for example, winter is considered a high season because many tourists who want to escape the northern cold weather make their way to the Caribbean for a holiday. There is a boost in tourism from mid-December through mid-April but sailing activities slow …

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